Frequently Asked Questions

Right after payment you’ll receive an email with a secure access link. You can also open your Academy dashboard (same email used at checkout) and your course will appear under My Learning. If you don’t see it within 10 minutes, search your inbox for “UrbanLink” and check Spam/Promotions.

We accept major credit/debit cards. For selected programs, we can issue an invoice for business payments. Your checkout will show the available options for your region and currency.

If a course isn’t a fit, contact support and we’ll review your request. Eligibility depends on how much of the content was accessed and the time since purchase. We aim for fair outcomes and fast resolutions.

Yes. Lessons are optimized for desktop and mobile, including subtitles where available. We recommend using the latest browser version for the best playback and downloads (when a specific lesson includes files).

For programs that include completion criteria, a downloadable certificate becomes available when you finish the required lessons/modules. If your course doesn’t include certificates, it will clearly state so on the course page.

We periodically refresh lessons to keep techniques, tools, and workflows current. When an update is published, it appears in your course as new or revised modules. Access terms depend on the product (single course vs. bundle).

Use the password reset link on the sign-in screen and enter the email you used at checkout. If you don’t receive the email within a few minutes, check Spam/Promotions or try again with any alternate email address you may have used.

You can reach our team via the contact page or by phone at +1 (415) 806-2749. If you’re asking about a purchase, include the email used at checkout and (if available) your order ID to speed things up.

Yes—contact support and we’ll help move your access to the correct email. For security, we may ask for purchase details (amount/date/last 4 digits or invoice info) to confirm ownership.

Some lessons include subtitles/captions depending on the program. When available, you can enable them directly in the video player. We’re expanding caption coverage over time as courses are updated.

A modern browser (latest Chrome, Safari, Firefox, or Edge), stable internet, and audio. For the best experience: a screen width of 360px+ on mobile and 1280px+ on desktop, plus at least 10 Mbps connection for HD playback.

Some cohorts include community access, feedback sessions, or mentorship. If included, it will be listed in the course description. If you’re unsure, send a quick question using the form—tell us which course you’re looking at.

A receipt is usually sent automatically to your email after checkout. If you need an invoice for a company purchase, contact support with your billing details and we’ll guide you through the available options.

Try refreshing the page, switching to a different network, and disabling VPN/ad-blockers for the lesson page. Make sure you’re using an up-to-date browser. If the issue persists, send us your device + browser version and the lesson title.

Many courses include long-term access, but exact access terms depend on the specific product (single course vs. cohort vs. subscription). Your order confirmation and the course details reflect the current access terms.

We use your details to provide course access, customer support, and essential service emails. We don’t sell personal data. If you need help with account deletion or data export, contact support and we’ll guide you through the process.